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Feedback & Ratings

We love to hear what our clients think of our services and value every bit of feedback we receive

 
Average NorthStar Rating

4.83 out of 5 | 24 reviews



Steve & Christina Bowler
Very impressed
03/08/2017

"Very impressed with the service and documentation presented by James. Also, the recommendations seem to be in line with our requirements."

Jennifer Mosley
Great meeting
27/07/2017

"Great meeting. Good explanation and everything explained clearly. So refreshing not to have a car sales style first meeting. Thank you."

Kathy Howells
James is very knowledgeable
05/07/2017

"Good meeting. James is very knowledgeable, gives clear explanations and is very patient. Thanks for helping and I hope we can move forward."

Linda Simons
It took a long time
30/06/2017

"It took a long time to finally implement everything and it meant that [we] had to rush to get everything done."

Justin Friel
Very friendly and professional
26/06/2017

"The NorthStar team was very friendly and professional throughout the whole process. I was very impressed with the high level of communication and regular updates I received. Have already highly recommended NorthStar and will use them again in the future."

Alan Pitfield
Very impressed by the approach
23/06/2017

"I was very impressed by the approach and quality of the work and advice given. I will continue to maintain contact with the company."

Steve Bowler
Very helpful and informative
18/05/2017

"It was a pleasure to meet James to review our requirements, it was very helpful and informative and we look forward to further discussions with him."

Andrew Parker
Very thorough
11/05/2017

"A very thorough and professional meeting."

Teresa Batty
A good meeting today
04/05/2017

"I had a good meeting today with James. He made the meeting very easy. He explained everything to me in plain English and in a way I could understand. I have every faith he will point me in the right direction with my pension."

Katherine Howells
The meeting was excellent
27/04/2017

"The meeting was excellent and everything was clearly explained. James understood my goals and concerns and I was confident that these will be well considered in any recommendations he makes."

John Stapleton
Have already recommended NorthStar to friends
23/03/2017

"Early days but so far so good. Have already recommended NorthStar to friends."

Neil Simpson
All that I could have wished for
21/03/2017

"All that I could have wished for. Regular updates on progress were greatly appreciated."

Keith Lewis
Very pleased
17/02/2017

"Very pleased with the service I have had."

Kelly Bowers
I would recommend to anyone
03/02/2017

"I knew what I wanted to achieve but had no idea how to go about it! James came and sat down with me, assessed my needs and my current situation and then explained all of my options to achieve what I set out to do. It is now all done and it was painless! I would recommend to anyone."

Maureen Taylor
NorthStar has been wonderful
25/11/2016

"NorthStar has been wonderful. Our financial advisor has very good communication skills and seems extremely knowledgeable."

Keith Egginton
Friendly & professional
28/10/2016

"James from NorthStar has been very helpful in providing me with financial planning advice in a friendly & professional manner. I have acted upon his advice & am very happy with the products he recommended. He certainly knows his stuff."

Richard Pegg
Professional and friendly
18/10/2016

"The service provided by NorthStar's adviser was done in a very professional and friendly way."

Camilla Horton
Would definitely recommend
13/10/2016

"The service provided by NorthStar was excellent. I wanted to review the performance of an old pension fund. James was very approachable, explained all my options very clearly and I felt confident that he fully understood my objectives. I received regular progress updates and was pleased with the outcome, which has seen my pension moved online with lower annual fees and a projected higher return. I would definitely recommend NorthStar and James Thompson for any financial advice you might need."

Phil Orton
Impressed with the service
07/10/2016

"I would like to say that after two meetings I have been impressed with the service. James Thompson explained our financial strategy in easy to understand terminology and we now look forward to further discussions to achieve our objectives in the future."

Sandy Taylor
Excellent service
23/08/2016

"Excellent service with some very good ideas and well put over."

Alan Taylor
Very helpful
23/08/2016

"I found the advice that NorthStar gave to be very helpful. It covered all the necessary points and demonstrated a good working knowledge. Following the work carried out by NorthStar, I now have the confidence to retire, knowing that my pensions and investments are being proactively managed. I have a real understanding of my financial position and a strategy for my retirement. I would recommend NorthStar to others without hesitation."

Helen Pegg
Extremely informative
14/07/2016

"NorthStar have been extremely informative throughout the whole process looking in detail at my finances, looking at ways to save and I have happily invested money on their wise advice. I feel confident in their abilities and look forward to seeing the progress moving forward."

Antony Scott
Wouldn't hesitate to recommend
13/06/2016

"NorthStar were very helpful in guiding us through the auto enrolment process. I wouldn't hesitate to recommend them."

Christina Egginton
Very impressed
21/04/2016

"Very impressed with the warm, professional service. Everything from the personal contact to all the literature and website has been of the very highest standard. Will be recommending your company to friends & family."



Existing NorthStar clients can provide their feedback to us here.

“ Your future is always more valuable than today, the sooner you realise that the better. ” 

Steve Douglas

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Reviews and Ratings for Financial adviser James Thompson, Southampton

Client Satisfaction Ratings

We regularly survey all of our clients to find out what they really think of the services we provide. We ask them to rate us on a scale from 0 (worst) to 5 (best) in ten key areas. This information is aggregated to provide an ongoing client satisfaction assessment.

Overall Satisfaction

  • Average rating: 4.9 / 5

Value for Money

  • Average rating: 4.8 / 5

Documentation & Literature

  • Average rating: 4.8 / 5

Technical Knowledge

  • Average rating: 4.9 / 5

Professionalism

  • Average rating: 4.9 / 5

Customer Service

  • Average rating: 4.8 / 5

Technology & IT

  • Average rating: 4.7 / 5

Communication

  • Average rating: 4.8 / 5

Effectiveness

  • Average rating: 4.7 / 5

Likely to Recommend

  • Average rating: 4.8 / 5
All client satisfaction ratings cover the past 3 years to 01.01.17.

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Feedback & Ratings ultima modifica: 2014-07-06T22:16:08+00:00 da NorthStar Admin