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Feedback & Ratings

We love to hear what our clients think of our services and value every bit of feedback we receive

Average NorthStar Rating

4.86 out of 5 | 35 reviews

Alan Pitfield
Very impressed

"I was very impressed by the service provided by James and the advice given and hopefully the recommended advice on my portfolio will be successful."

Jennifer Mosley
A professional business

"James gave me clear advice and listened to my needs. I would recommend him and NorthStar as a professional business that made the other financial advisors I saw seem like second hand car dealers expecting a huge fee for little work. Thank you NorthStar and James."

Teresa Batty
Very friendly

"I have found NorthStar advisers to be very friendly and they explained everything in plain English. They will explain anything as many times as you need them to and they do not make you feel silly for asking again. I just want to say a very big thank you to the team."

Christina Egginton
Four times the income

"[I was looking for] a better deal than the banks & other building societies. I have made more than four times the income by using James this year compared to a building society or ISA or bank... James is so helpful & explains everything."

Neville Jacob
Polite, courteous, informed and informative

"My feedback is simple - James was polite, courteous, informed and informative. I felt I could trust him personally, and feel optimistic with regard to his judgement."

Lesley Tollefsen
Advice in a language we could understand

"We were given advice in a language we could understand and relate to."

Steve Bowler
Friendly, efficient, professional

"Friendly, efficient, professional service."

Andrew Parker
Friendly & professional

"I was drawn to NorthStar by your professional website having not previously encountered the name. James was friendly & professional which was the reason for selecting your service over a competing advisor. I now look forward to achieving a mutually profitable relationship."

Mark Williams
Very good

"The gentleman called me at exactly the time agreed - very good. The gentleman immediately established that I am a Brit living in Bahrain. He therefore advised me that as I was outside the UK he was unable to help me due to FCA rules - very good. He did not waste my time."

Sharon Mansour
First class service

"First class service. Being updated weekly via email was very useful, it saved on phone calls to find out information, I knew exactly what stage the project was at. I never had to chase up James, he always responded very quickly to any queries I had. James provided an excellent service and I was very impressed."

Kathy Howells
The advisor was friendly and professional

"Bit difficult to assess value for money at this stage; similarly with objectives. In terms of customer service I would only give top marks. The advisor was friendly, professional and most important of all, not for one minute condescending. Having seen another advisor once before and not taken it further I can make some comparison."

Steve & Christina Bowler
Very impressed

"Very impressed with the service and documentation presented by James. Also, the recommendations seem to be in line with our requirements."

Jennifer Mosley
Great meeting

"Great meeting. Good explanation and everything explained clearly. So refreshing not to have a car sales style first meeting. Thank you."

Kathy Howells
James is very knowledgeable

"Good meeting. James is very knowledgeable, gives clear explanations and is very patient. Thanks for helping and I hope we can move forward."

Linda Simons
It took a long time

"It took a long time to finally implement everything and it meant that [we] had to rush to get everything done."

Justin Friel
Very friendly and professional

"The NorthStar team was very friendly and professional throughout the whole process. I was very impressed with the high level of communication and regular updates I received. Have already highly recommended NorthStar and will use them again in the future."

Alan Pitfield
Very impressed by the approach

"I was very impressed by the approach and quality of the work and advice given. I will continue to maintain contact with the company."

Steve Bowler
Very helpful and informative

"It was a pleasure to meet James to review our requirements, it was very helpful and informative and we look forward to further discussions with him."

Andrew Parker
Very thorough

"A very thorough and professional meeting."

Teresa Batty
A good meeting today

"I had a good meeting today with James. He made the meeting very easy. He explained everything to me in plain English and in a way I could understand. I have every faith he will point me in the right direction with my pension."

Katherine Howells
The meeting was excellent

"The meeting was excellent and everything was clearly explained. James understood my goals and concerns and I was confident that these will be well considered in any recommendations he makes."

John Stapleton
Have already recommended NorthStar to friends

"Early days but so far so good. Have already recommended NorthStar to friends."

Neil Simpson
All that I could have wished for

"All that I could have wished for. Regular updates on progress were greatly appreciated."

Keith Lewis
Very pleased

"Very pleased with the service I have had."

Kelly Bowers
I would recommend to anyone

"I knew what I wanted to achieve but had no idea how to go about it! James came and sat down with me, assessed my needs and my current situation and then explained all of my options to achieve what I set out to do. It is now all done and it was painless! I would recommend to anyone."

Maureen Taylor
NorthStar has been wonderful

"NorthStar has been wonderful. Our financial advisor has very good communication skills and seems extremely knowledgeable."

Keith Egginton
Friendly & professional

"James from NorthStar has been very helpful in providing me with financial planning advice in a friendly & professional manner. I have acted upon his advice & am very happy with the products he recommended. He certainly knows his stuff."

Richard Pegg
Professional and friendly

"The service provided by NorthStar's adviser was done in a very professional and friendly way."

Camilla Horton
Would definitely recommend

"The service provided by NorthStar was excellent. I wanted to review the performance of an old pension fund. James was very approachable, explained all my options very clearly and I felt confident that he fully understood my objectives. I received regular progress updates and was pleased with the outcome, which has seen my pension moved online with lower annual fees and a projected higher return. I would definitely recommend NorthStar and James Thompson for any financial advice you might need."

Phil Orton
Impressed with the service

"I would like to say that after two meetings I have been impressed with the service. James Thompson explained our financial strategy in easy to understand terminology and we now look forward to further discussions to achieve our objectives in the future."

Sandy Taylor
Excellent service

"Excellent service with some very good ideas and well put over."

Alan Taylor
Very helpful

"I found the advice that NorthStar gave to be very helpful. It covered all the necessary points and demonstrated a good working knowledge. Following the work carried out by NorthStar, I now have the confidence to retire, knowing that my pensions and investments are being proactively managed. I have a real understanding of my financial position and a strategy for my retirement. I would recommend NorthStar to others without hesitation."

Helen Pegg
Extremely informative

"NorthStar have been extremely informative throughout the whole process looking in detail at my finances, looking at ways to save and I have happily invested money on their wise advice. I feel confident in their abilities and look forward to seeing the progress moving forward."

Antony Scott
Wouldn't hesitate to recommend

"NorthStar were very helpful in guiding us through the auto enrolment process. I wouldn't hesitate to recommend them."

Christina Egginton
Very impressed

"Very impressed with the warm, professional service. Everything from the personal contact to all the literature and website has been of the very highest standard. Will be recommending your company to friends & family."

Existing NorthStar clients can provide their feedback to us here.

“ Your future is always more valuable than today, the sooner you realise that the better. ” 

Steve Douglas

We are VouchedFor

VouchedFor is one of the leading independent ratings and reviews providers for financial professionals in the UK. VouchedFor ensure all financial advisers listed with them are checked regularly against the Financial Conduct Authority Register and verify they offer truly ‘independent’ advice.

VouchedFor collate and validate genuine client reviews to provide an independent rating for every financial adviser listed with them, providing clients with a great way to find out the quality of service that an adviser provides.

Reviews and Ratings for Financial adviser James Thompson, Southampton

Client Satisfaction Ratings

We regularly survey all of our clients to find out what they really think of the services we provide. We ask them to rate us on a scale from 0 (worst) to 5 (best) in ten key areas. This information is aggregated to provide an ongoing client satisfaction assessment.

Overall Satisfaction

  • Average rating: 4.7 / 5

Value for Money

  • Average rating: 4.5 / 5

Documentation & Literature

  • Average rating: 4.9 / 5

Technical Knowledge

  • Average rating: 4.8 / 5


  • Average rating: 4.7 / 5

Customer Service

  • Average rating: 4.7 / 5

Technology & IT

  • Average rating: 4.6 / 5


  • Average rating: 4.7 / 5


  • Average rating: 4.6 / 5

Likely to Recommend

  • Average rating: 4.7 / 5
All client satisfaction ratings cover the past 3 years to 01.01.18.

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