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Feedback & Ratings

We love to hear what our clients think of our services and value every bit of feedback we receive

 
Average NorthStar Rating

4.89 out of 5 | 45 reviews



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Kathy T.
Basingstoke
26.07.18

"James very clearly set out the options open to me to enable me to choose the best option for my circumstances. He took time to explain anything I didn't understand... This is the beginning of the journey but I feel confident that James' advice has started me on the right path to make my money work for me in retirement."

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Christina E.
New Forest
27.06.18

"James was brilliant. He asked me enough questions to help me decide where to invest my money to give me a safe but reliable source of income... The results are better than I expected, so thank you James! Keep making my hard earned money work for me….I am delighted with the service given & would highly recommend NorthStar."

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Keith E.
New Forest
27.06.18

"[James] advised me on a safe way to invest modest amounts for a greater return than banks can offer...I have achieved what I was hoping for with my modest investment and in the near future will be adding to it….he was patient and very understanding."

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Claire L.
Southampton
26.06.18

"James went through all my current pensions, capital and income. Provided extensive reports on my current situation and how to improve it to reach my desired pension income... His level of expertise and detail were exceptional. Any questions always answered thoroughly."

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Steve P.
Southampton
08.06.18

"Good meeting today with James who was very informative and everything was clearly explained."

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Anna P.
Romsey
08.03.18

"James has been very helpful. His professionalism and friendliness have been fantastic. His advice was spot on and I'm very happy with his recommendations."

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Andrew L.
Pennington
07.03.18

"James Thompson made all of our investments and pension advice easier to understand and was happy to go over some parts again and answered all of our questions making it less stressful, all in all a very professional experience."

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Steve M.
Bishopstoke
13.02.18

"Looking forward to our next meeting to see what James comes up with."

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Neville J.
Southampton
08.02.18

"A very good, enjoyable and profitable meeting, thank you very much."

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Andrew L.
Pennington
31.01.18

"As before, a very professional approach to my wife and I, James made all aspects of our investment clear and was happy to go over some parts of our investment again."

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Alan P.
Southampton
15.01.18

"I was very impressed by the service provided by James and the advice given and hopefully the recommended advice on my portfolio will be successful."

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Jennifer M.
Hampshire
28.11.17

"James gave me clear advice and listened to my needs. I would recommend him and NorthStar as a professional business that made the other financial advisors I saw seem like second hand car dealers expecting a huge fee for little work. Thank you NorthStar and James."

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Teresa B.
Hampshire
22.11.17

"I have found NorthStar advisers to be very friendly and they explained everything in plain English. They will explain anything as many times as you need them to and they do not make you feel silly for asking again. I just want to say a very big thank you to the team."

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Christina E.
New Forest
20.11.17

"[I was looking for] a better deal than the banks & other building societies. I have made more than four times the income by using James this year compared to a building society or ISA or bank... James is so helpful & explains everything."

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Neville J.
Southampton
27.10.17

"My feedback is simple - James was polite, courteous, informed and informative. I felt I could trust him personally, and feel optimistic with regard to his judgement."

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Lesley T.
Southampton
23.10.17

"We were given advice in a language we could understand and relate to."

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Steve B.
Southampton
17.10.17

"Friendly, efficient, professional service."

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Andrew P.
Hampshire
16.10.17

"I was drawn to NorthStar by your professional website having not previously encountered the name. James was friendly & professional which was the reason for selecting your service over a competing advisor. I now look forward to achieving a mutually profitable relationship."

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Mark W.
Lepe
05.09.17

"The gentleman called me at exactly the time agreed - very good. The gentleman immediately established that I am a Brit living in Bahrain. He therefore advised me that as I was outside the UK he was unable to help me due to FCA rules - very good. He did not waste my time."

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Sharon M.
Southampton
29.08.17

"First class service. Being updated weekly via email was very useful, it saved on phone calls to find out information, I knew exactly what stage the project was at. I never had to chase up James, he always responded very quickly to any queries I had. James provided an excellent service and I was very impressed."

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Kathy H.
Isle of Wight
21.08.17

"Bit difficult to assess value for money at this stage; similarly with objectives. In terms of customer service I would only give top marks. The advisor was friendly, professional and most important of all, not for one minute condescending. Having seen another advisor once before and not taken it further I can make some comparison."

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Steve & Christina B.
Southampton
03.08.17

"Very impressed with the service and documentation presented by James. Also, the recommendations seem to be in line with our requirements."

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Jennifer M.
Hampshire
27.07.17

"Great meeting. Good explanation and everything explained clearly. So refreshing not to have a car sales style first meeting. Thank you."

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Kathy H.
Isle of Wight
05.07.17

"Good meeting. James is very knowledgeable, gives clear explanations and is very patient. Thanks for helping and I hope we can move forward."

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Linda S.
Winchester
30.06.17

"It took a long time to finally implement everything and it meant that [we] had to rush to get everything done."

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Justin F.
Southampton
26.06.17

"The NorthStar team was very friendly and professional throughout the whole process. I was very impressed with the high level of communication and regular updates I received. Have already highly recommended NorthStar and will use them again in the future."

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Alan P.
Southampton
23.06.17

"I was very impressed by the approach and quality of the work and advice given. I will continue to maintain contact with the company."

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Steve B.
Southampton
18.05.17

"It was a pleasure to meet James to review our requirements, it was very helpful and informative and we look forward to further discussions with him."

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Andrew P.
Hampshire
11.05.17

"A very thorough and professional meeting."

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Teresa B.
Bishopstoke
04.05.17

"I had a good meeting today with James. He made the meeting very easy. He explained everything to me in plain English and in a way I could understand. I have every faith he will point me in the right direction with my pension."

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Katherine H.
Isle of Wight
27.04.17

"The meeting was excellent and everything was clearly explained. James understood my goals and concerns and I was confident that these will be well considered in any recommendations he makes."

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John S.
Hampshire
23.03.17

"Early days but so far so good. Have already recommended NorthStar to friends."

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Neil S.
Dorset
21.03.17

"All that I could have wished for. Regular updates on progress were greatly appreciated."

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Keith L.
Portsmouth
17.02.17

"Very pleased with the service I have had."

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Kelly B.
Southampton
03.02.17

"I knew what I wanted to achieve but had no idea how to go about it! James came and sat down with me, assessed my needs and my current situation and then explained all of my options to achieve what I set out to do. It is now all done and it was painless! I would recommend to anyone."

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Maureen T.
Oxfordshire
25.11.16

"NorthStar has been wonderful. Our financial advisor has very good communication skills and seems extremely knowledgeable."

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Keith E.
New Forest
28.10.16

"James from NorthStar has been very helpful in providing me with financial planning advice in a friendly & professional manner. I have acted upon his advice & am very happy with the products he recommended. He certainly knows his stuff."

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Richard P.
Hampshire
18.10.16

"The service provided by NorthStar's adviser was done in a very professional and friendly way."

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Camilla H.
Braishfield
13.10.16

"The service provided by NorthStar was excellent. I wanted to review the performance of an old pension fund. James was very approachable, explained all my options very clearly and I felt confident that he fully understood my objectives. I received regular progress updates and was pleased with the outcome, which has seen my pension moved online with lower annual fees and a projected higher return. I would definitely recommend NorthStar and James Thompson for any financial advice you might need."

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Phil O.
Southampton
07.10.16

"I would like to say that after two meetings I have been impressed with the service. James Thompson explained our financial strategy in easy to understand terminology and we now look forward to further discussions to achieve our objectives in the future."

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Sandy T.
Waterlooville
23.08.16

"Excellent service with some very good ideas and well put over."

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Alan T.
Waterlooville
23.08.16

"I found the advice that NorthStar gave to be very helpful. It covered all the necessary points and demonstrated a good working knowledge. Following the work carried out by NorthStar, I now have the confidence to retire, knowing that my pensions and investments are being proactively managed. I have a real understanding of my financial position and a strategy for my retirement. I would recommend NorthStar to others without hesitation."

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Helen P.
Eastleigh
14.07.16

"NorthStar have been extremely informative throughout the whole process looking in detail at my finances, looking at ways to save and I have happily invested money on their wise advice. I feel confident in their abilities and look forward to seeing the progress moving forward."

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Antony S.
Kirkby Lonsdale
13.06.16

"NorthStar were very helpful in guiding us through the auto enrolment process. I wouldn't hesitate to recommend them."

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Christina E.
New Forest
21.04.16

"Very impressed with the warm, professional service. Everything from the personal contact to all the literature and website has been of the very highest standard. Will be recommending your company to friends & family."



Existing NorthStar clients can provide their feedback to us here.

“ Your future is always more valuable than today, the sooner you realise that the better. ” 

Steve Douglas

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Reviews and Ratings for Financial adviser James Thompson, Southampton

Client Satisfaction Ratings

We regularly survey all of our clients to find out what they really think of the services we provide. We ask them to rate us on a scale from 0 (worst) to 5 (best) in ten key areas. This information is aggregated to provide an ongoing client satisfaction assessment.

Overall Satisfaction

  • Average rating: 4.7 / 5

Value for Money

  • Average rating: 4.5 / 5

Documentation & Literature

  • Average rating: 4.9 / 5

Technical Knowledge

  • Average rating: 4.8 / 5

Professionalism

  • Average rating: 4.7 / 5

Customer Service

  • Average rating: 4.7 / 5

Technology & IT

  • Average rating: 4.6 / 5

Communication

  • Average rating: 4.7 / 5

Effectiveness

  • Average rating: 4.6 / 5

Likely to Recommend

  • Average rating: 4.7 / 5
All client satisfaction ratings cover the past 3 years to 01.01.18.

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