Have questions? We have the answers. Frequently asked questions about our protection services.
What type of protection might I need?
If you were to become ill, lose your job, or die unexpectedly your family could struggle financially. Just take a moment to think about what the actual financial impact of any of these events would be. You can protect your family against all these eventualities. What is right for you will depend on your circumstances and priorities.
Why don’t I just buy a protection product online?
If you know exactly what level and type of protection you need, and who the best provider is, you could do this. Bear in mind that you will still probably pay a commission if you purchase through a price comparison website. We can add value by making sure you get exactly the right type of cover, and that it is set up in the best way with the best provider.
I've already got some policies in place. Can I get this cover at a lower price?
It’s possible you could. Often clients have cover that they could get at a lower price. We would welcome the opportunity to talk through your requirements, and to analyse your existing arrangements to see if they can be improved.
How do I know what type of protection I need?
We can help you with this. We will have an initial conversation to work out what is most important to you, your current circumstances and where you are now. If we think we can help we will make a recommendation. The initial meeting is at our expense and any commission we are paid will be disclosed to you in writing before any cover is put in place.
I’ve heard I might benefit from putting my policies in trust. Is this correct?
Yes it can be of benefit depending on your circumstances. We will consider whether this is best for you before giving you advice.
I’ve been declined for protection in the past. Is there any point trying again?
Absolutely. We have access to a wide range of specialist providers. Just because you have been declined in the past this does not mean that you won’t be able to get cover. Let’s talk and see what we can do.
I’ve just bought a new house with a mortgage. Can I protect my income in case I lose my job?
Yes you can. We can help you get the best type of income protection. This will help protect you from the implications of losing your income.
I want to make sure my family are looked after if I die suddenly. Can you help me with this?
Yes we can help. There a number of different ways you can achieve this. We will work with you to establish the best way for you.
Can you source insurance products from the whole market?
Yes. We work on a fully independent basis so can source the best insurance and protection products from the whole of the market. We are not limited or tied to any companies so we can always get your the very best deal.
How do you get paid if I buy an insurance product?
For protection products that are not investment-based such as life insurance, critical illness cover, income protection insurance and private medical insurance, we are usually paid commission from the product provider. Where this is the case, a separate fee will not usually be payable by you unless specifically agreed for any additional work that may be required. Where we receive commission from a product provider we will disclose this to you so that you know exactly how much we have received for setting up your arrangements.
Do I really need a will?
For most people, writing a will is extremely important. If you die without making a will, you cannot control who will inherit your assets after your death. Should you die ‘intestate’ (in other words, without writing a will), your assets will be distributed according to intestacy law and this may be inconsistent with your personal wishes. By making a will you can determine precisely who inherits your assets. In addition, by writing a will you can determine who will administer your estate and who you would like to act as guardian for any minor children you have, if they are left without a surviving parent.
Can you answer another question that isn't listed here?
Certainly. First, you might want to check out the other FAQ pages to see if your question has been answered already. If not, please contact us or use the ‘live chat’ at the bottom right of every page. We’d love to answer any questions you have about NorthStar and how we can help you achieve your financial goals.
Awards, Accreditations & Trade Associations
At NorthStar, we are committed to delivering the best service to our clients and working to the very highest professional standards. Our work has been rewarded with a number of awards and professional accreditations. We are also members of the leading financial services professional trade associations.